Support
Need a hand with BinTrackerPro? Start with the answers below; most problems come down to an account or password, which your company's administrator manages.
Contact us
Email crosslogicdigital@gmail.com and tell us what you were doing, what you expected and what happened instead. If you can, include the name of your company and the email address you sign in with (never your password).
I can't sign in, or I forgot my password
Accounts are created and managed by your company's administrator, and the mobile app has no sign-up or password reset of its own. Ask your administrator to set a new password for you from the Team page of their BinTrackerPro admin console. The app is for sales reps and warehouse staff; administrators and customers sign in on the website.
I don't have an account
Ask the administrator at the company you work with to add you. If your business isn't using BinTrackerPro yet, you can find out more at our website.
Using the app with no signal
Open the app once with a connection so it can load today's route. After that it opens without a signal: visits and orders you record are saved on your phone and send themselves when you're connected again. The top bar shows “Offline” when the app can't reach the server.
Notifications aren't arriving
Check the iPhone Settings app under Notifications → BinTrackerPro and make sure they are allowed, and that no Focus mode is silencing them. Open the app once while signed in so it can register your phone.
Delete my account or my information
Ask your administrator, who manages accounts, or email us at crosslogicdigital@gmail.com and we'll help. See our privacy policy for what we hold and how long.